Important Information

SHARE NZ Limited (FSP66842) trading as SHARE holds a licence issued by the Financial Markets Authority to provide financial advice. The following companies also trade as SHARE and are authorised under that licence to provide financial advice.

ALAN FLEET AND ASSOCIATES LIMITED – FSP714951

TANNADICE AGENCIES LIMITED – FSP707031

LCL HOLDINGS LIMITED – FSP687951

RISK SPECIALISTS LIMITED – FSP707231

DJHT LIMITED – FSP707452

LAREDO RISK & INSURANCE LIMITED – FSP707492

LOCK RIDGE FINANCIAL NZ LIMITED – FSP707472

STEWART FINANCIAL SOLUTIONS LIMITED – FSP707572

JIM DOWSETT & ASSOCIATES LIMITED – FSP707631

WOOLFORD INSURANCE LIMITED – FSP707591

GUY TURNER – FINANCIAL G.P. LIMITED – FSP708131

F G SMITH & CO LIMITED – FSP707692

FINANCIAL PATHWAYS LIMITED – FSP708911

HEALTH WEALTH PRESERVATION LIMITED – FSP707732

WILLIAMS FINANCIAL SERVICES LIMITED – FSP714231

MALCOLM PAUL RISK CONSULTANTS LIMITED – FSP707811

OPTIMUM PROFESSIONAL SERVICES LIMITED – FSP707491

FIRST LIGHT INSURANCE LIMITED – FSP707931

ARMSTRONG INSURANCE ADVISERS LIMITED – FSP707531

NOEL COOK SERVICES LIMITED – FSP708031

AJC FINANCIAL SERVICES LIMITED – FSP715791

GRAEME SHANKS LIMITED – FSP708233

PC JACK FINANCIAL SERVICES LIMITED – FSP716011

QUADRANT FINANCIAL SERVICES (2020) LTD – FSP755651

MATHER NICHOLSON INSURANCE BROKERS LIMITED – FSP707512

BOOTH FINANCIAL SERVICES LIMITED – FSP708253

XCLUSIVE INSURANCE LIMITED – FSP712233

THG MANAGEMENT LIMITED – FSP708551

COMMIX GROUP LIMITED – FSP715031

CITY BROKERS LEITCH LIMITED – FSP709012

TYPHON HOLDINGS LIMITED – FSP712531

SHEARER & COMPANY LIMITED – FSP713131

MORGAN STEEL FINANCIAL SERVICES LIMITED – FSP431746

SENECA FINANCIAL SERVICES LIMITED – FSP43967

BUSINESS ARCHITECTS LIMITED – FSP461726

STRANG & GORDON LIMITED – FSP405966

THOMSON JONES MORTGAGES & INSURANCE LIMITED – FSP5361

EAST COAST FINANCIAL SERVICES LIMITED – FSP708152

SHARE NZ SERVICES LIMITED – FSP683711

FINANCIAL MANAGEMENT HAWKES BAY LIMITED – FSP718971

STRATEGIES FOR LIFE LIMITED – FSP714491

VALE FINANCIAL SERVICES LIMITED – FSP712351

MICHAEL WHITE FINANCIAL SERVICES LIMITED – FSP751091

SHURU LIMITED – FSP774197

BEACON LIFE LIMITED – FSP760151

STARLIGHT BROKERS LIMITED – FSP768195

MARCUS INVESTMENTS LIMITED – FSP771292

PARSONS ADVISORY LIMITED – FSP772071

If you wish to view SHARE’s registration and licence, please go to the Financial Service Providers Register https://fsp-register.companiesoffice.govt.nz and search our company Financial Service Provider (FSP) number FSP66842.  As a licensed Financial Advice Provider, SHARE has standard conditions to our licence.  There are no conditions specific to SHARE nor limitations or restrictions on the advice that may be given.

Nature and Scope of our Financial Advice Service

SHARE provides advice about mortgages, life & health insurance, fire & general insurance and investments (including KiwiSaver).  Our financial advisers provide financial advice in relation to these financial advice products.

In addition, Morgan Steel Financial Services Limited t/a SHARE provides a Discretionary Investment Management Service (DIMS).

We only provide financial advice about product from certain providers:

• For mortgages, we work with 12 lenders

AMP, ANZ, ASB, BNZ, SBS Bank, Westpac, Heartland Bank, Avanti Finance, Resimac, First Mortgage Trust, NZCU and Liberty.

• For life insurance, we work with 6 companies

AIA, AMP, Asteron Life, Cigna, Fidelity Life and Partners Life.

• For health insurance, we work with 5 providers

AIA, Accuro, Nib, Partners Life and Southern Cross.

• For fire & general insurance, we work with 2 providers

AON and Vero.

• For Investments and KiwiSaver, we work with 10 providers

AON KiwiSaver, AMP, ANZ Investments, Booster, Consilium, Generate, Fisher Funds Management, Milford Asset Management, NZ Funds and Select Wealth Management.

Not all of SHARE’s financial advisers will be able to provide advice in relation to all of these financial advice products or from all of these providers.  For more information about the financial advice products that each adviser can provide and from which providers, please see our section in Find My Adviser.

Fees or Expenses

SHARE does not charge fees, expenses or any other amount for the financial advice provided to clients unless these are agreed in advance with the client such as, for example, in the particular circumstances set out below.

SHARE may charge a fee for the financial advice provided to a client where a client repays or refinances a mortgage or cancels a life or health insurance policy within two years of inception. Whether a fee will be charged and the manner in which it will be charged will be advised when the advice is provided to the client.

Conflicts of Interest and Incentives

SHARE and our financial advisers receive commissions from the providers on whose products we give financial advice (the lenders, insurers, investment providers and KiwiSaver providers). If you decide to take out a mortgage, insurance, investments, or to take our KiwiSaver advice, the provider will pay a commission to SHARE and to your financial adviser. The amount of commission is based on the amount of the mortgage, insurance premium, amount invested or the KiwiSaver balance.

From time to time, product providers may also reward us for the overall business we provide to them. They may give us tickets to sports events, hampers, or other incentives.

Most of SHARE’s advisers have a financial interest in the business of SHARE as a shareholder of SHARE NZ Limited and/or its wholly owned subsidiary SHARE NZ Service Limited.  Any issue of shares, payment of dividends or other distributions to shareholders by SHARE NZ Limited and/or SHARE NZ Services Limited has no effect on the service provided.

To ensure that our financial advisers prioritise your interests above their own, we operate a comprehensive and robust framework of policies and procedures and follow an advice process that ensures our recommendations are made on the basis of your goals and circumstances.  Our financial advisers undergo an annual compliance review and receive training about SHARE’s policies and procedures including managing conflicts of interest. We maintain and monitor registers of conflicts of interests, and the gifts and incentives we receive.

Complaints and Dispute Resolution

If you are not satisfied with the service you have received from SHARE please contact us.  We have an internal complaints process and undertake to investigate your concerns promptly and fairly.

Please contact your adviser directly in the first instance and you may contact us to make a complaint by telephone or in writing and preferably by email at admin@sharenz.com.

We will attempt to address your complaint with your adviser in the first instance and, if necessary, will escalate the complaint to SHARE’s Chief Executive Officer for a final determination.  We will let you know when we have received your complaint and will generally respond to your complaint within 10 business days.

If you feel your complaint has not been resolved to your satisfaction, then you should contact the adviser’s independent dispute resolution provider, which in most cases will be the Financial Dispute Resolution Service (www.fdrs.org.nz).

This service will cost you nothing and you can contact them at

Financial Dispute Resolution Service,

Level 9, 109 Featherston Street, Wellington 6011

0508 337 337

enquiries@fdr.org.nz

You also have the right to address your complaint to the Financial Markets Authority (FMA). Details of the FMA complaints process are available on the FMA website at https://www.fma.govt.nz. The FMA can also be contacted at: Level 2, 1 Grey Street, PO Box 1179, Wellington 6140 or by phone 04 472 9830.

SHARE’s Duties to you

SHARE, and anyone who gives financial advice on our behalf, has duties under the Financial Markets Conduct Act 2013 relating to the way that we give advice.

We are required to:

  • give priority to your interests by taking all reasonable steps to make sure our advice isn’t materially influenced by our own interests;

  • exercise care, diligence, and skill in providing you with advice;

  • meet standards of competence, knowledge and skill set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure that we have the expertise needed to provide you with advice); and

  • meet standards of ethical behaviour, conduct and client care set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure we treat you as we ought to and give you suitable advice).

 

This is only a summary of the duties that we have. More information is available by contacting us, or by visiting the Financial Markets Authority website at https://www.fma.govt.nz.

Contact Us

SHARE NZ Limited (FSP66842) trading as SHARE is the Financial Advice Provider.

You can contact us by phone or email at:

0508 2 SHARE (0508 274 273) or 09 489 8625 or admin@sharenz.com

Physical Address: Level 2, 132 Hurstmere Road, Takapuna, Auckland

Mailing Address: PO Box 33 741, Takapuna, Auckland 0740

Glass Buildings